Choosing a Chatbot: Making the Right Choice

Choosing a chatbot platform for your business can be a complicated decision, but it doesn’t have to be. In our last Insights post, we discussed some of the reasons behind the recent uptick in chatbot adoption and how choosing a chatbot can streamline your...

Rise of the Chatbots: An Overview

The robot chatbot uprising has begun. Between Siri, Alexa, and a slew of other platforms, chatbots are quickly changing the traditional customer experience. In some cases, chatbots have even replaced human assistants altogether—but what do customers think? While...